Cancellation Policy for Mandy Davies Interiors
Short Courses and Workshops.
Mandy Davies Interiors provides in-person interior design courses in South Wales —the course consists of six off-weekly two-hour workshops or two-day six-hour workshops.
This policy outlines the terms and conditions for bookings, payments, cancellations, and refunds related to short courses and workshops offered by Mandy Davies Interiors (MDI) on a commercial basis.
1. Definitions
Organisation – An external company using MDI services
Delegate – A person attending the course
This document uses "will" when compliance with requirements is necessary and "should" when advice is given.
2. Scope and Exemptions
This policy applies to all Mandy Davies Interiors courses.
3. Policy Detail
3.1 Policy
3.1.2 Payment of course fees
To secure a course place, pay a non-refundable deposit online via Stripe using debit or credit cards. The remaining balance must be paid 14 days before the course start date. MDI will invoice organisations with purchase orders, with immediate payment terms. Course place(s) won't be confirmed until payment is received, and booking confirmation will be sent upon receipt of payment.
3.1.3 Cancellation and Refunds
Cancellation charges summary:
The timescale of the cancellation notice
Refund policy:
- The full balance, less the deposit, will be refunded if cancelled 28 days or more before the course start date
- A 50% refund given for cancellations made 15-27 days before the course start date
- No refund for cancellation made 14 calendar days or less before the course start date.
NB: Refunds will be issued only to the original payment account.
To avoid cancellations and fees, MDI allows free name changes for course delegates up to 48 hours before the start date. For bookings that may be cancelled, they offer a free transfer to the next available course or add the delegate to a waiting list. Transfers are only available up to 48 hours before the course and are limited to one transfer per booking.
To cancel, change a delegate name, or transfer to a new course date, send a written request to info@biophilicconcept.com. MDI will confirm the request within 24 hours and refund within 14 days of written acknowledgement.
3.1.4 Course Cancellations from MDI
Lack of minimum delegates
To ensure a quality learning experience, a minimum number of delegates are required for each course. If this threshold is not met, MDI may cancel the course, communicating the cancellation to delegates within 48 hours of the course start date. Delegates will be offered a new course date or a full refund if they are unable to attend the rescheduled course. MDI aims to refund payees within 14 days of course cancellation.
Course Trainers
MDI ensures that all courses and workshops are taught by an experienced and qualified tutor. In case of unforeseen events, a substitute tutor may be provided. If a replacement tutor cannot be found, MDI reserves the right to cancel and reschedule the session for a better learning experience. Delegates will be notified ideally 24 hours in advance, but in rare cases, notice may be given on the day of the course due to emergencies.
MDI may cancel a course at any time due to unforeseeable events, including weather conditions, strikes, closures, or other force majeure. If this happens, delegates can transfer their booking to an alternative date free of charge or, on a case-by-case basis, receive a refund at the discretion of MDI.
4. Associated Documents
Associated Legislation, regulation and guidance
Consumer Rights Act 2015 - https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015
5. Equality, diversity and human rights
Mandy Davies Interiors (MDI) is committed to treating all individuals equally and with positive regard for core strands of equality, including age, disability, gender, race, religion, and sexual orientation. The company recognises that some individuals face additional disadvantages related to socio-economic circumstances, employment status, or other factors, and will strive to ensure fairness for all. MDI also upholds the principles of the Human Rights Act (1998).
6. Responsibilities
The Business Owner bears the primary responsibility for this policy.
7. Development and implementation
This policy was created based on the Consumer Rights Act of 2015.
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